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26 September 2017
CITIZENS ADVICE NORTHUMBERLAND

Changes to the charity’s contact details and opening times take place from 2 October 2017. Face-to-face services across the county can be accessed through a mixture of drop-in sessions and pre-booked appointments.  Contact details for services are provided below:

Northumberland Adviceline
Telephone: 03444 111 444. 
Opening hours - 9am to 4.30pm Monday to Friday. 

Clients needing advice will be given a short assessment interview so that their options can be discussed and decision made how best to help.  This could include:
 
•  Simple information provided at the assessment interview.
•  An appointment with generalist advice service.
•  An appointment with specialist adviser.  
•  Signposting or referral to another appropriate agency.
 
Specialist Debt Advice
Debt Helpline: 01670 339960
Opening hours: Monday to Friday 9.00am to 4.30pm. 
Text service: Text ‘debt’ to 81400 to receive a call back within 2 working days.

A new debt helpline has been introduced which can be accessed using the above details.  Clients who need help with their debts can contact the above telephone number or go along to their nearest drop-in session. 

This is in addition to a recently introduced text ‘debt’ service.  Clients who text ‘debt’ to 81400 will receive a call back within 2 working days to discuss their debt problems. 


Non advice enquiries and client referrals
Telephone: 01670 339985
Opening hours: Monday to Friday 9.00am to 4.30pm

For non-advice enquiries or to make a direct client referral please use the office admin number above.  Please note this number cannot be used to obtain advice.  Clients looking for information or advice by telephone should contact the Northumberland Adviceline number. 

Ashington Office
89-91 Station Road
Ashington
NE63 8RS
Tel: 01670 522008